Privacy Policy
Last Updated: August 22, 2026
Prime Access Garage Doors LLC (“we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website or services.
Information We Collect
We collect personal information you provide directly to us, including your name, phone number, email address, service address, and any details you share about your garage door service needs. We may also collect basic technical information such as your IP address and browser type when you visit our website.
How We Use Your Information
We use your information to schedule and confirm appointments, dispatch technicians, provide garage door repair and installation services, send invoices, respond to your inquiries, and follow up regarding your service.
Consent to Receive Text Messages
You are not required to consent to receiving text messages from Prime Access Garage Doors LLC. By providing your phone number and opting in, you consent to receive text messages from Prime Access Garage Doors LLC regarding your inquiry, appointment confirmations, technician updates, and our services. Message and data rates may apply. Message frequency may vary. You can opt out of receiving text messages at any time by replying “STOP” to any text message you receive from us. For assistance, reply “HELP” or contact us at (469) 729-8373.
Information Sharing and Disclosure
We do not sell or rent your personal information to third parties. We do not sell, rent, release, or transfer your SMS consent or phone number to any third party for any third party marketing purposes. SMS consent and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes.
We may share your information in the following limited circumstances:
Service Providers: We may share your information with service providers who perform services on our behalf, such as scheduling software or customer service tools. These providers are contractually obligated to protect your information and use it only for the services they provide.
Legal Requirements: We may disclose your information if required by law, regulation, or legal process, or if we believe disclosure is necessary to protect our rights, property, or the safety of our customers or others.
SMS Message Communication
We may send any Prime Access Garage Doors LLC text (SMS) message either directly or via an authorized service provider through your communication service provider in order to deliver it to you. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All categories described above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, including affiliates or business partners. The opt-in is not transferable to another party.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
Opting Out: You may opt out of receiving text messages at any time by replying “STOP.” You may opt out of other marketing communications by following the instructions in those communications or by contacting us directly.
Access and Update Information: You have the right to access, update, or correct your personal information. To do so, please contact us using the information below.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review the privacy policies of any third-party websites you visit.
Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this Privacy Policy periodically.
SMS Terms and Conditions
By opting in to receive SMS messages, you agree to the following:
1. Consent for SMS Communication
Phone numbers obtained during the SMS consent process will not be shared with third parties for marketing purposes. This is to ensure that your information is used solely for communication purposes related to our services.
2. Types of SMS Communications
By opting in, you may receive SMS messages from Prime Access Garage Doors LLC related to customer care.
3. Message Frequency
Message frequency may vary depending on the type of communication.
4. Potential Fees for SMS Messaging
Standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may differ for domestic or international messages.
5. Opt-In Methods
We ask customers verbally for their consent to receive SMS messages as a method of communication. This opt-in allows us to send important updates, such as appointment confirmations, service notifications, or follow-ups, directly to their mobile device. By obtaining verbal consent, we ensure the customer is aware of and agrees to receive messages via SMS, in compliance with communication and privacy guidelines.
6. Opt-Out Instructions
You can opt out at any time by replying “STOP” to any SMS message. Alternatively, contact us directly at https://primeaccessgaragedoors.com/
7. Help
If you are experiencing any issues, reply with the keyword “HELP” or contact us directly at https://primeaccessgaragedoors.com/
8. Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
9. Standard Messaging Disclosures
Message and data rates may apply. You can opt out at any time by texting “STOP.” For assistance, text “HELP” or visit our Privacy Policy at https://primeaccessgaragedoors.com/privacy-policy/. Message frequency may vary depending on service.
Contact Us
If you have any questions or concerns about this Privacy Policy, the SMS Terms and Conditions, or our privacy practices, please contact us at:
Prime Access Garage Doors LLC
3600 Windhaven Pkwy Apt 4127
The Colony, TX 75056
Phone: (469) 729-8373
Email: contact@primeaccessgaragedoors.com
